Enterprise

Service Management

Our team helps you to automate workflows, integrate systems and improve productivity within your organization outside the traditional boundaries of IT using BMC Helix Business Workflows and Cherwell Service Management platform.

BMC Helix Business Workflows

BMC Helix Business Workflows is an intelligent service management solution for Lines of Business that empowers business leaders to manage, automate, and scale service delivery to drive peak efficiency.

Key Features:

  • Omni-channel engagement: that extends traditional channels to include chatbots

  • Self-service: Provides a service catalog to employees via a universal browser or mobile app

  • Case management: Manages case lifecycles with templates, tasks, and resources

  • Knowledge management: Creates and maintains knowledge across the organization

  • Service targets: Defines and tracks service level targets

To know more about BMC Helix Business Workflows visit https://www.bmc.com/it-solutions/bmc-helix-business-workflows.html

Cherwell Service Management Enterprise (CSMe)

Cherwell Service Management Enterprise brings a full suite of pre-built enterprise service management tools (ESM) together in a single product offering:

  • Cherwell CORE

  • IT Service Management (ITSM)

  • Facilities Service Management (FSM)

  • HR Service Management (HRSM)

  • Project and Portfolio Management (PPM)

  • Information Security Management (ISM)

 

To know more about Cherwell Service Management Enterprise (CSMe) visit https://www.cherwell.com/products/enterprise-service-management/

 

For both products we provide the following services:

Implementation Services

Main Global Solutions manages product implementations by using customers’ needs and goals as our guide. We make sure that the processes and capabilities that are most important to your business are correctly deployed.

  • Requirements and design workshops: help you to discover the out-of-the-box power of the platform using best practices, processes discussion and documenting the design and roadmap. 

  • Installation/configuration:  whether you are going for an on-premise or SAS implementation we install and/or configure all capabilities defined on the design phase.

  • Migration: we provide migration services from a current solution fast and effectively.

  • Customization:  help you to identify and implement customization and/or integrations required on the platform to achieve your business goals.

  • Overall project management

  • Orientation to support and best practices for the product

  • Testing

  • Post implementation support

  • Technical support

 

Training Services

 

Main Global Solutions provides training for BMC Helix Business Workflows and Cherwell Service Management Enterprise based on customer needs, our training courses includes:

  • Product introductions

  • Product training for both new users and experts

  • Product capabilities and processes

Contact Us

 Address. 1006 Erwin Drive Joppa, MD 21085

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Tel. 443-796-5971