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IT Service Management

Customer Service Rep

Our ITSM consulting team is dedicated to assist customers from planning and building a first product implementation through complex multi-product IT transformation. We have experienced staff to help you address people, process, data, and technology challenges to gain a competitive advantage by realizing the value and effectiveness of BMC Remedy/Helix and Cherwell platforms.

BMC Remedy/Helix ITSM


BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. BMC Helix ITSM is delivered in the cloud, or as a hybrid or on-premises solution.

To know more about BMC Remedy/Helix ITSM visit


Cherwell Service Management (CSM)


Cherwell Service Management is a comprehensive service desk verified for eleven ITIL® processes. But its real power is its flexibility. With Cherwell, you can rapidly meet changing and growing demands across the organization, from IT to Facilities, HR, and beyond—all with fewer headaches and lower costs.

To know more about Cherwell Service Management visit


Main Global Solutions’ services and offering include:


Implementation Services


Main Global Solutions manages product implementations by using customers’ needs and goals as our guide. We make sure that the processes and capabilities that are most important to your business are correctly deployed.

  • Requirements and design workshops: help you to discover the out-of-the-box power of the platform using best practices, processes discussion and documenting the design and roadmap. 

  • Installation/configuration:  whether you are going for an on-premise or SAS implementation we install and/or configure all capabilities defined on the design phase.

  • Migration: we provide migration services from a current solution fast and effectively.

  • Customization:  help you to identify and implement customization and/or integrations required on the platform to achieve your business goals.

  • Overall project management

  • Orientation to support and best practices for the product

  • Testing

  • Post implementation support

  • Technical Support


Training Services

Main Global Solutions provides training for BMC Remedy/helix and Cherwell based on customer needs, our training courses includes:

  • Product introductions

  • Product training for both new users and experts

  • Product capabilities and processes

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